Contents • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Troubleshooting Checklist Note: Troubleshooting in a CTI OS installation can be simple if you follow the correct procedure, and very difficult if done arbitrarily. Do not forget that you are dealing with a multi-component distributed system and that the source of the problem may not be the component where the symptoms are seen. Following are the steps that you need for troubleshooting a CTI OS Installation: Note: Steps 3 to 7 are the “Problem Isolation” procedure used to discard any malfunction of the components in Cisco ICM. • Write down all the steps that reproduce the problem.
Salesforce Cti Toolkit• Write down the call flow clearly and concisely. Poker odds. • Bump the trace mask up to 0x00020A0f as minimum on CTI OS Server. • Bump the trace mask up to 0x00000A0f for the CTI OS Clients. (Use 0x00003E0F if you are troubleshooting Silent Monitor problems) • Use the hard phone and verify whether the problem repeats. If the problem no longer occurs using the hard phone, rule out the CallManager/ACD as the source of the problem. • Use CTITest and verify whether the problem repeats. ![]() Cti Toolkit Agent Desktop ManualIf the problem no longer occurs using CTITest, rule out the CTI Server, PIM and OPC as the sources of the problem. • Use CILTest and verify whether the problem repeats. If the problem no longer occurs using the CILTest, rule out the CTI OS Server as the source of the problem. Cisco Cti Toolkit Agent DesktopCti Toolkit Agent DesktopDownload Download Options. CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted. The status bar on the bottom of the CTI Toolkit Agent Desktop Screen displays the following information: Your Agent ID The Agent Extension The Agent Instrument. CTI Toolkit Agent Desktop - Copy Var to Windows Clipboard Hello, Need help auto copying Var value from CTI toolkit to Windows clipboard. Thanks, MBI'm no programmer myself, but you may want to start by looking at the CTI OS Developers Guide. Toolkit Desktop Software: Get product information, technical documents, downloads, and community content. End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |